Customer Service Moretti Design

You can use a pure sine wave UPS of 1 kW on your stove to avoid immediate shutdown due to power outages. The UPS system will give you time to turn off the stove, preventing possible damage.

To receive a certification for an old product, you can contact Moretti Design by sending an email to supportoclienti@morettidesign.it with a photo of the metal label located on the back of the prod...

 To find the manual for your stove or fireplace on the Moretti Design website, follow these steps:Go to the official website of Moretti DesignNavigate the site: Once on the Moretti Design website, ...

 For detailed information about the warranty conditions and what is included, you can refer to the user manual of the product you purchased in the specific warranty section.You can download the man...

 All our Technical Assistance Centers (TAC) must have spare parts available for replacement.However, if it is not immediately available at the TAC, the TAC itself will forward the request to us, an...

 If the stove emits beeping sounds, it is recommended to check the remote control to identify any reported errors and reset the errors if necessary.For further instructions on how to resolve these ...

 For Hydro heaters, AA 1.5 V batteries are recommended.For air heaters, it is preferable to use AAA 1.5 V batteries.

Air StoveThe procedure to change the remote control code is as follows:1 - Disconnect the power supply.2 - On the remote control, simultaneously press and hold the "OK" button and the power button....

Air StoveAccess the system menu, select “Various calibrations” and set parameter 18 from A+S to OFF.If parameter 18 is not visible (previous firmware), set parameter 16 from 1/2 to 0 within the sam...

Aqua Stove - MB250 Control UnitIn case of the MB250 control unit, follow the instructions below:Access the secret menu, select “Default Settings” and set parameter P49 from 2 to 0.Procedure to acce...