Customer Service Moretti Design
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Latest activity by Customer Service Moretti Design-
Customer Service Moretti Design created an article,
THREE-WAY VALVE - ELECTRICAL CONNECTIONS
AQUA Stoves – Moretti DesignOn AQUA stoves by Moretti Design, the three-way valve can be connected to the NG21 control unit – connector A2, depending on the type of actuator installed. Types of con...
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Customer Service Moretti Design created an article,
ROOM THERMOSTAT -NG21 – Stove ON/OFF Operation
Parameter ConfigurationFor the correct operation of the room thermostat for the NG21 control unit in ON/OFF mode, the technician must verify the following parameters:ParameterValueFunctionP260Defa...
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Customer Service Moretti Design created an article,
Pellet Loading Drawer ZCASS22 for Slot
The pellet loading drawer ZCASS22 is unique for all models in the Slot range.Depending on the specific model (Slot Glass, Slot Vision, or Slot Flat), the corresponding dedicated trim is subsequentl...
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Customer Service Moretti Design created an article,
FIRMWARE INFORMATION - AIR stoves -
You can check the software version installed in the control unit directly from the remote control.Access the menu:“DISPLAYS”Within the screen, the following will be displayed:installed firmware ver...
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Customer Service Moretti Design created an article,
Buzzer Setting Control Board - Air Stoves -
IntroductionThe "Buzzer Board" function allows you to enable or disable the control board's sound feedback during the use of the display or remote control.FunctionThe setting allows you to:activate...
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Customer Service Moretti Design created an article,
Check Firmware Version After Software Update
IntroductionAfter installing a firmware update, it may happen that the “Views” menu still shows a previous version compared to the installed package. This condition does not necessarily indicate a ...
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Customer Service Moretti Design created an article,
Air Heater Support – Information and Manuals
For any questions regarding air heaters of various models, we invite you to consult the available technical documentation.All user manuals and technical datasheets can be downloaded directly from ...
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Customer Service Moretti Design created an article,
Pellet Stove Ignition Procedure
IntroductionThe ignition of the pellet stove must only take place after verifying the general safety conditions and the correct status of the main combustion and feeding components. Preliminary Ch...
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Customer Service Moretti Design created an article,
Air Stove Fails to Ignite – Check Ignition Rod
IntroductionIf the air stove does not start properly during the ignition phase, it is necessary to check the correct positioning and functioning of the ignition rod. Incorrect installation can com...
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Customer Service Moretti Design created an article,
Manage Spare Parts and Components Requests via Xpare Portal
For requests related to spare parts orders, component availability, or technical urgencies, the customer must perform the search directly on the Xpare spare parts portal.If the component is not pre...