Customer Service Moretti Design
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Recent activity by Customer Service Moretti Design-
Compact Vision - LED – color change not available
In the Compact Vision model, the LED installed on the stove is factory-configured with a fixed color.In case of customer requests regarding changing the LED color:Inform that the product does not s...
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FCS – Aqua Stove
COMBUSTION AND CONTROLCombustion is a chemical reaction in which a fuel (pellet) and an oxidizer (air), through an ignition (electric resistance), combine producing heat.For combustion to occur cor...
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FCS – Air Stage
COMBUSTION AND ADJUSTMENTCombustion is a chemical reaction in which a fuel (pellet) and an oxidizer (air), through an ignition (electric resistance), combine to produce heat.For combustion to occur...
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NAVEL INSIDE – Air Stoves
In Moretti Design air stoves, the WiFi module integrated into the emergency display “NAVEL INSIDE” allows the generator to connect to the Moretti Design APP.The product packaging includes the ident...
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Remote Control PSYSI04000005 (NG21) – Ambient Thermostat Function
The remote control PSYSI04000005 (NG21) is equipped with an ambient thermostat function, which can be activated through the following path:SETTINGS → RADIO THERMOSTAT → ONWith this configuration ac...
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All Emergency Display LEDs On
If the technician notices that all the LEDs on the emergency display are lit, but the stove is functioning properly, this indicates a possible operational discrepancy between the control unit and t...
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FLUE PROBE – Display of Negative Temperature (-10°C)
FLUE PROBE – Display of Negative Temperature (-10°C)If in the “INFORMATION” section of the remote control or machine display the flue temperature is shown with a negative value (e.g., -10°C), the c...
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Activation of the Front Fan - Slot AQUA Slot with MB250 Control Unit
To enable the front fan in the Moretti Design Slot AQUA product with MB250 control unit and allow power adjustment, proceed as follows:1. Access the Secret MenuTurn on the stove.Press the OK + Powe...
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Reconfiguration of the 4HEAT APP (4HEAT external module) after replacing the operator modem
If the end user changes the telephone operator and replaces the modem dedicated to the Internet network, the 4HEAT APP may lose connection with the stove. In this case, the following procedure must...
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Reconfiguration of the 4HEAT APP after modem/operator replacement
If the end user changes the phone operator and replaces the modem dedicated to the Internet network, the 4HEAT APP may lose connection with the stove. In this case, it is necessary to perform the f...