Customer Service Moretti Design
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Recent activity by Customer Service Moretti Design-
Why Choose a Moretti Design Wood Insert?
There are several reasons why you might consider purchasing a wood insert: Effective Heating: Moretti Design wood inserts are designed to provide effective and powerful heating. Since they are ins...
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What is the recommended frequency for regular maintenance?
It is important to emphasize that scheduled maintenance operations are essential to ensure the safety and proper functioning of the device, as well as its long-term durability.In particular, it is...
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Why do I find dark dust when cleaning the furniture?
When cleaning the furniture, dark dust is often noticed and one may wonder what causes this.It could be that the vacuum cleaner or ash vacuum dustbin has leaks, so it would be advisable to check th...
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What are the differences between an air pellet stove and a hydro pellet stove?
Unlike the common air pellet stove, the hydro pellet stove acts as a supplement to the heating system and has the ability to produce hot water for sanitary use.This is possible because, in addition...
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Can I schedule automatic turn-ons and turn-offs with pellet products?
It is possible to program Moretti Design pellets by setting automatic turn-ons and turn-offs through the functional remote control.The Crono mode allows you to set the stove's turn-on and turn-off ...
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How can I adjust the room temperature?
You can adjust the room temperature using the remote control by following these instructions:Enter the SET AMBIENTE menu with the P1 button.Change the temperature with the P1 and P2 buttons.Confirm...
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How do I turn the stove on and off using the remote control?
To turn on the stove using the remote control, press P3 for a few seconds. The display will show the word CHECK UP followed by PREHEATING - PELLET LOADING - FLAME WAITING – STABILIZATION. Once the ...
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How does the Eco Climate mode work?
You can enable the ECO CLIMATE mode from the user menu using the remote control supplied with the stove.The Eco Climate mode causes the stove to enter STAND-BY mode (shutdown) when it reaches a tem...
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How can I adjust the combustion power?
Combustion is a chemical reaction in which a fuel (pellet) and an oxidizer (air) combine, thanks to an ignition (resistance), to produce heat. The combustion power indicates how much heat generated...
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WIFI! message on the remote control, what to do?
This message appears on the remote control when the stove's Wi-Fi system disconnects from the home Wi-Fi. To reset and restart the Wi-Fi system, power must be removed from the stove using the 0-1 s...