Customer Service Moretti Design

Micronova Control Board Does Not Program with the FirmwareIf the Micronova control board is not programmed via the Bootloader, check that no WiFi device is connected to the board’s central serial t...

Can the same WiFi device be configured on multiple phones?Yes, the same WiFi device can be configured and used on multiple phones. The procedure to follow varies depending on the application used.M...

Remove your account in the Moretti Design appTo remove your account from the Moretti Design app, proceed as follows:Open the Moretti Design app.Tap the person icon in the upper-right corner.On the ...

Unlocking the display on Tecnika For HomeTo unlock the touch display on Tecnika For Home, press and hold your finger on the screen for 5 seconds.This feature can be disabled from the Display menu.

Reset Tiemme AlarmsOn all products equipped with Tiemme electronics, it is not possible to reset the error history.To view the error history, proceed as indicated below:NG21: The error history is a...

Disabling the room and ducting fansDepending on the technology and stove model, it may be possible to disable the room fan and the ducting fan.HYDROPRESTIGE, EXCLUSIVE, TECNIKA EXCLUSIVE, COMPACT, ...

AQUA Stoves – Moretti DesignOn AQUA stoves by Moretti Design, the three-way valve can be connected to the NG21 control unit – connector A2, depending on the type of actuator installed. Types of con...

 Parameter ConfigurationFor the correct operation of the room thermostat for the NG21 control unit in ON/OFF mode, the technician must verify the following parameters:ParameterValueFunctionP260Defa...

The pellet loading drawer ZCASS22 is unique for all models in the Slot range.Depending on the specific model (Slot Glass, Slot Vision, or Slot Flat), the corresponding dedicated trim is subsequentl...

You can check the software version installed in the control unit directly from the remote control.Access the menu:“DISPLAYS”Within the screen, the following will be displayed:installed firmware ver...