Customer Service Moretti Design

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  • SECONDARY SOURCE INHIBITION

    Function:Automatically disables the secondary source (e.g., gas boiler) when the pellet stove/boiler is sufficiently hot. ⚙️ Electrical connectionsThermostatic output (A5)PIN 25 = COMPIN 26 = NOTyp...

  • REMOTE AIR

    The REMOTE AIR technology is an optional system designed to improve the ducting of hot air produced by pellet stoves and inserts.It allows you to:move the ventilation away from the main unit, reduc...

  • Glow Plug Preheat Adjustment - MB100-

    For AIR stoves of previous generation equipped with the MB100 control unit, it is possible to increase the glow plug preheat time by adjusting the dedicated parameter in the system menu.Proceed as ...

  • Using the NAVEL Device “Reset” Button

    It is recommended not to use the NAVEL device “reset” button for restoration operations, as it does not perform any system reset.The “reset” button solely functions to initiate the alignment proced...

  • Correct Identification of Spare Parts

    In order to ensure the correct identification of spare parts, it is necessary to provide the following information:product serial number;photograph of the component subject to the request.If specif...

  • Remote Control Interference with External WiFi Module

    If the external WiFi module is connected to the serial port of the emergency display, the remote control may lose communication with the control unit.This condition is indicated by the message:“sea...

  • Combustion Chamber Glass Cleaning – Trifolium

    To ensure effective cleaning of the combustion chamber glass, it is necessary to check the proper functioning of the dedicated glass cleaning system.In particular, make sure that:the air supply duc...

  • Photograph the Nameplate

    In order to provide accurate product information, the following documentation is required:photograph of the serial number;photograph of the identification nameplate, complete and legible.This infor...

  • Assembly Diagram of the Automatic Burner Cleaner

    To view the assembly diagram of the automatic cleaner, you can access the Xpare portal, where the complete exploded view of all the components that make up the automatic burner cleaning system is a...

  • How to Adjust the Brightness of the Remote Control -AIR Heaters-

    To change the brightness of the remote control User menu: Settings“SET” Brightness: ON“SET” Contrast: adjust with the arrows (15-50)